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STORE POLICIES

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase. 

    Buyer and/or User of this site agrees to be responsible for ensuring the customer information matches the billing information for the card used to pay for the order. Buyer and/or User of this site acknowledges and agrees orders with non-matching information is subject to the Order Cancellation Fee. 

    Buyer and/or User of this site acknowledges and agrees it is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). Firearms purchased online may be picked up at our retail store or shipped to an FFL (Federal Firearms Licensee) near you.

    Buyer and/or User of this site acknowledges and agrees we only provide a generic list of FFL providers at checkout. The FFL providers listed on our site may or may not still be in business, may or may not accept transfers, may or may not accept dropship orders (99% of orders are drop shipped from one of our wholesale partners), and may or may not have other unforeseen issues. Buyer and/or User of this site agrees to be responsible for ensuring the FFL provider selected can and will accept their order.

    Buyer and/or User of this site agrees to be responsible for ensuring the chosen FFL provider is open for business and can and will accept their transfer at the premises address listed on the FFL’s (Federal Firearms Licensee’s) license and that the address matches the address selected when placing the order.

    Buyer and/or User of this site agrees to be responsible for providing an alternate FFL provider if their chosen FFL provider cannot or will not accept their transfer at the premises address listed on their FFL license for any reason including, but not limited to, not accepting dropship orders, internal holds with dropship providers or any other restrictions of any kind. 

    Buyer and/or User of this site agrees to be responsible for any shipping, restocking and/or any other charges associated with their chosen FFL provider failing and/or refusing to accept their firearm(s) and/or any other item(s) purchased on this site.

  • RETURNS
    Buyer and/or User of this site agrees that all sales are final, including firearms, ammunition, accessories, optics or any other products on this website.

    Buyer and/or User of this site agrees to work directly with the Manufacturer for replacement or repair of any products on this website. Manufacturer may or may not be able to replace or repair the products on this website. GunBrand.Com (GunBrand LLC) does not accept returns, offer replacement or repair any of the products on this website.

    Buyer and/or User of this site agrees that any item returned to us or one of our wholesale partners will not be entitled to a refund of any kind.

    Buyer and/or User of this site agrees that our distributors may offer used items that are fed to our website through their distributor feeds with descriptions and photos that may or may not be accurate. Buyer and/or User of this site acknowledges and agrees that GunBrand.Com (GunBrand LLC) has no visible knowledge of the condition of these items, and the Buyer and/or User of this site assumes the sole responsibility for the condition of these items in every way. Buyer and/or User of this site agrees to accept any issues and assumes all responsibility for purchasing used firearms from our site. Buyer and/or User of this site acknowledges and agrees that our distributors will not visually inspect items in their warehouse to advise you of the condition for a specific firearm, and in some cases the distributor description may be subjective at best, buying used firearms is at the Buyer and/or User of this sites is at your own risk and sole discretion.

  • FAILED BACKGROUND CHECK AND/OR FAILURE TO ACCEPT ORDER
    Buyer and/or User of this site agrees to accept and transfer their order from their FFL provider within 7 Business Days.

    Buyer and/or User of this site agrees to pay for Original Shipping costs, Return Shipping costs, and a 20% Restocking Fee on any order that is not transferred to Buyer and/or User of this site within 7 business days.

  • RESTOCKING FEES

  • Buyer and/or User of this site acknowledges and agrees that if for any reason a firearm or other item must be shipped back to one of our wholesale partners or our retail location, the Buyer and/or User of this site will be responsible for paying the return shipping and all other related costs and fees.
  • Buyer and/or User of this site acknowledges and agrees that upon our receipt of your new, unopened item, your purchase price minus original shipping, minus return shipping, minus a 20% restocking fee will be refunded to your card or other original payment method. No refund, partial or otherwise, can or will be issued until the returned product has been received and processed.

    Buyer and/or User of this site understands that GunBrand.Com ( GunBrand LLC ) does not offer reshipment of items that have been returned.

    Buyer and/or User of this site agrees we will not accept return shipments without a Return Authorization Number - Contact us to obtain a Return Authorization Number. Items shipped to us without a return authorization number will be considered abandoned and no refund of any kind will be issued.

  • USED FIREARMS

    Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

  • SHIPPING INSURANCE
    Buyer and/or User of this site agrees Shipping with Insurance is mandatory and covers orders that have been damaged, lost, or stolen while in transit. Damaged claims with Photos Attached must be submitted to info@gunbrand.com within 24 hours of Carrier Confirmed Delivery. Shipping with Insurance coverage ends upon Carrier Confirmed Delivery. GunBrand.Com (GunBrand LLC) and/or its assignees are not responsible for Damage, Loss, or Theft after Carrier Confirmed Delivery. Buyer and/or User of this site agrees that Shipping with Insurance amount paid is not refundable in the case of a claim. 

  • EMAIL MARKETING

By completing a purchase with www.GunBrand.Com (GunBrand LLC) you are agreeing that we can email you special sales via an email marketing service. You can opt out of this newsletter at anytime, at the bottom of the email. 

ID VERIFICATION 

In rare occurrences, by completing a purchase with www.GunBrand.com (GunBrand LLC ) you are agreeing that we may reach out to you for ID verification on large orders before processing your order. You are welcome to cancel this order if you do not feel comfortable providing additional details on high risk orders. 

THANK YOU FOR YOUR BUSINESS!!